Building a
CX Culture

Customer Centric companies  on the Forbes 500, outperform laggards by 80%

Challenge

Multiple channels and increasing business complexity has seen the ownership of customer experience (CX) becoming dispersed throughout the organisation.

Deliverables

Review and audit of customer experience (CX) maturity across touchpoints against global best practices.
Recommendations for improvement.
Strategic Roadmap – prioritised changes based on ROI, cost, benefits and complexity of implementation.

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